@kerin how did I know you and I were gonna have the same favourite book. I LOVE that book. Yes everyone This Is Service Design Thinking should be on your desk every day. It is on my desk every day.

@taryn yes we recorded the two Open Studios that got most active. We’ll be sure we add them to the conference hub.

Mentioned this book in the Open Studio last night

Experience Design: Technology for all the right reasons by Marc Hassenzahl.
Experience Design – Technology for all the right reasons

Not a long read but really helped me articulate my frustration with e-learning practices and highlight the possibilities of experience design for me.

Thanks for starting this conversation Tash!

I haven’t read The Nudge but I know that it is a concept that is used often by the CX and Service designers I’ve been working with.

You’re definitely right, Mirjam, that it’s problematic that some people continue to use myths/fads that have been debunked (like learning styles and such). I think the point is not to be NOT evidence-based, but that practitioners themselves need to become evidence-based rather than relying on external experts. Working together is probably what can help the most… but the problem with a…Read More

hi Mirjam and Jacqueline – those are really interesting points. I don’t want to get too deep into philosophizing different epistemologies/ontologies of social science research, but I will say that I don’t believe in objectivity; “all understanding is always already interpretation” (says Gadamer) and the thing is, if you’re not being subjective with the viewpoints of the…Read More

hey Jolanda! Awesome to meet a fellow African and excited your session is a on humanly-possible timezone for me – I hope to be there live and listen in 🙂